Frequently Asked Questions - Just Like Lush Soaps

	French Watch our "How To" video's will open in a new window How to create a shopping cart account How to add items to your shopping cart How to check out and pay with our shopping cart How to view your order confirmation		Frequently Asked Questions... About Our Soap... What is your glycerin soap made from? What is in your essential oil soaps? I am allergic to Peanut Oils and Milk Products. Do you use any of these additives in your soaps? I have sensitive skin and sometimes the manufactured fragrance oils bother me. Will I have the same problems with your soap? Are your soaps registered and approved by Health Canada? About Our Shopping Cart... Your shopping cart asked me if I wanted to make an account. What's up with that? What's the advantage to having an account with you? How safe is your shopping cart when I give you my credit card number over the internet? Do you keep my credit card number in a file on your computer's hard drive or in any other database that has access to the internet? I don't have a credit card but I would like to buy your soaps. Can you help? Can I pay cash or use your debit machine when I pick up my order at your studio? About Our Shipping Policy... Can I find out what my shipping cost are BEFORE I place an order with you? What shipping options are available to me? Is there anywhere that you do not ship? Can I pick up my order from your place of business? How are the taxes handled if I am not from the Province of Ontario or from the United States? How fast can I expect my order to be filled? How do I know if an item is in stock and available for purchase? Do you have a retail or wholesale print catalogue or price list - other than what is found here on the web site? About Our Partner Retailers (Wholesale)... Do you participate in local craft shows? Can I purchase your soaps from other retailers? I'd like to carry your soaps in our retail store. What is the process and how do I apply for wholesale status? Do your product labels disclose all ingredient(s) used in the production of your soaps? About Our Emails... I sent a email to you and no one has responded. Why? Other General Info... On your web site, you say your bevel edge and wrap each soap by hand. Why? I don't see the fragrance or design style I'd like to purchase. Do you take custom soap orders? I saw those rubber duckies on your web site. Can you tell me where you get them? I'd like to keep up to date with what's new at your company. How do I do that? Your soaps are so cool! Who comes up with the designs? Who comes up with the fun names for your soaps? How did you come up with the name "The Yellow Belly Frog Company"? Did I see your company on the popular "Facebook Network"? Answers... What is your glycerin soap made from? Our Melt & Pour Glycerin Soap base is ALL VEGETABLE OIL and contains no alcohol or harmful products to dry your skin! Glycerin, a natural emollient, draws moisture out of the air to benefit skin health. It cleanses without stripping or upsetting the delicate natural pH balance necessary for soft, healthy skin. And, since we use no heavy animal oils, our soap rinses clean and leaves no soapy film behind. All our soap bases are produced from the highest quality double distilled and deodorized clear coconut oil, forming luxurious lather and sparkling clarity. What is in your essential oil soaps? Essential Oils are often very powerful. However, we've discovered if the Essential Oils we use are carefully blended, their individual properties can be greatly enhanced. The "synergy" between the oils becomes much more powerful than the individual oils. We like to refer to these special blends as Synergy Blends. At The Yellow Belly Frog Company, our Essential Oil Synergy Blends are 100% Natural and Pure. Each of the oils is reputed to have distinct properties that work on specific emotional states. However, it is important to note that synergy blends are not medicine in the commonly accepted sense, but, if you find yourself drifting off to another place - you can thank us later! I am allergic to Peanut Oils and Milk Products. Do you use any of these additives in your soaps? All of our soaps are mild on your sensitive skin. There are no nuts, milk or peanut oils used in our soaps! If you have very sensitive skin care issues or you find yourself allergic to nuts, milk or peanut oils - use our soaps worry free. Through the years we have found that many people say they can use our soaps on their sensitive skin. While other commercially available soaps causes itching and redness, they have told us, that our soaps do not cause the same allergic reaction. I have sensitive skin and sometimes the manufactured fragrance oils bother me. Will I have the same problems with your soap? All of our soaps are mild on your sensitive skin. Through the years we have found that many people say they can use our soaps on their sensitive skin. While other commercially available soaps causes itching and redness, they have told us, that our soaps do not cause the same allergic reaction. If you still feel that the fragrance oils are to much for your nose to handle, we do make a line of soaps that are fragrance free and colour free. Please visit this link to see our all natural line of soaps. Are your soaps registered and approved by Health Canada? Yes, all of our soaps are registered and approved by Health Canada. Each new soap, before it is made available to the public, must be registered as to the ingredients used and the percentage of those ingredients used. Each of our soaps are approved "safe for use" by Health Canada. Your shopping cart asked me if I wanted to make an account. What's up with that? What's the advantage to having an account with you? You do NOT have to make an account to use our shopping cart. However, there is an advantage if you do. Those that set up their own account can quickly review previous orders, so they can see what they ordered and either get more of the same or try some new soaps. If for some reason you need an invoice from your sale, the shopping cart will keep track of your orders and you can print an invoice at your leisure. Plus, if you create an account, you will not be required to fill in your billing and shipping information each time you wish to purchase product from us. How safe is your shopping cart when I give you my credit card number over the internet? DigiCert® provides security to The Yellow Belly Frog Company by encrypting data between it's domain and your browser. DigiCert® has verified that The Yellow Belly Frog Company controls this site/domain. Records reviewed by DigiCert® confirm The Yellow Belly Frog Company to be an existing Company/Organization at time of our review. The Yellow Belly Frog Company holds a web site identity assurance warranty of $1,000,000. This means you are insured for up to $1,000,000 when relying on the information provided by DigiCert on this site. If you understand the internet and the passing of information - you'll notice our web site changes from the http:// protocol to one that is secure similar to https:// - although most of our customers don't "see" the change. When you enter your credit card information the web page moves (automatically) to the secure web format of https:// which means that only your computer and my computer at sending and receiving information. It costs us a monthly fee to provide this service to you - but, we want to make sure that you're confident that your credit card information is used properly and only for the purchases you wish to make. p.s. - you'll also notice the little "lock" icon in the lower portion of your window browser once you enter any site with the https:// protocol including ours! Do you keep my credit card number in a file on your computer's hard drive or in any other database that has access to the internet? No we do not. In fact, those customers that order from us over and over can attest that they have to input their credit card number every time they make a purchase. Our shopping cart is designed NOT to collect your credit card number. It only transfers it to be processed. It's a small inconvenience to input your credit card number over and over but, it's safer that way for all of us! I don't have a credit card but I would like to buy your soaps. Can you help? Yes! Our shopping cart allows you to select "$Cash - Send Cheque or Money Order" in lieu of using your credit card. You will shop as you normally do and upon check out, make sure to select that particular option. We'll fill your order and once we receive your cheque or money order, the order is shipped out. No credit card - not to worry, we've got you covered... Can I pay cash or use your debit machine when I pick up my order at your studio? Yes! Our shopping cart allows you to select "$Cash - Send Cheque or Money Order" in lieu of using your credit card. You will shop as you normally do and upon check out, make sure to select that particular option. We will fill your order and contact you when it's ready. We have old fashion cash and a debt machine ready to complete your order. Can I find out what my shipping cost are BEFORE I place an order with you? Of course, we can figure out how much shipping costs before you place your order. In fact, our shopping cart does this for you AUTOMATICALLY. Basically, you fill your cart with what you think you'll be ordering and the shopping cart will tell you what the shipping is from our place to yours. Then if you like you can finish the order or if for some reason the amount is not what you're willing to spend right now - you can EMPTY YOUR shopping cart and think about it for another time. While you're calculating your shipping - NO CREDIT CARD info is asked. That only happens AFTER you have accepted the cost of shipping. We use RTR (Real Time Rates) so the price the shopping cart displays is an actual cost. Many other companies inflate their shipping rates because their price is just an estimate and they do not want to loose when it comes to shipping so, most will actually charge you more. With RTR's our cart goes to the Fedex site, and does an actual calculation as to what the cost is - from our place to yours and what you have in the cart based on weight. This all happens behind the scenes and only a small delay is encountered on our website (to display the final price) so most customers don't ever know the cart went to fedex and back! It's an expensive investment (on our part) but, one we have found benefits our customers. So fill your cart, fill out your shipping information and then "see" what the cost is... then you can add more items and check the shipping again or you can empty your cart and cancel your order. Again, not until you accept the shipping rate will the cart begin to ask you about your payment options. Remember, the more items you place in your cart, the more cost effective your shipping rate is. Sometimes one item is more expensive to ship than 10 or 12 items because the cost of shipping can be divided into more items, bringing the cost of shipping per item down. Below is an actual screen capture of how fedex displays the shipping rate. What shipping options are available to me? When you use our shopping cart and you have finished placing items in your cart, you'll be asked to provide an address because our shopping cart will connect with FedEx (our shipping courier), behind the scenes, and calculate your order "live". This is based on the number of items in your cart and the weight of the items in your cart + your shipping location. This allows the ACTUAL shipping cost to be charged to you. We don't make up a shipping rate, or inflate the shipping rate, what FedEx charges us to ship the items out is what you pay. Not a penny more. Be careful of sites that do not provide Real Time Rates, as usually you'll be paying much more for shipping. We have NO hidden costs associates with our shopping cart. Of course, if you are near the Leamington area and wish to pick up your order from our studio, you can, as our shopping cart also allows you to select, "Do Not Ship - Will Pick Up Order". There is a zero shipping charge for picking up your order from our studio. Is there anywhere that you do not ship? As long as FedEx can get it there we can ship it. Currently our Real Time Rates from FedEx work in Canada and the United States only. We have shipped to other countries but, you'll have to contact us for a shipping rate. For those of you overseas, believe it or not, our soaps CANNOT be shipped by regular air. All soap is considered a hazardous good while in flight. Imagine that! I don't make the rules, something to do with the fragrance and the flash point of the fragrance used in soap. The point is, the soaps will have to be sent by hazardous good methods. It is $$$. Can I pick up my order from your place of business? Yes you can, as our shopping cart also allows you to select, "Do Not Ship - Will Pick Up Order". There is a zero shipping charge for picking up your order from our studio. When you're ready stop by: 156 Robson Road Leamington, Ontario N8H 5P9 (519) 322-5095 How are the taxes handled if I am not from the Province of Ontario or from the United States? If you live in Ontario the shopping cart will charge you the G.S.T. and the P.S.T. for all the items in your shopping cart. If we ship your items to another Province within Canada, you will NOT be charged the G.S.T. or the P.S.T. on your items. If we ship your items to the United States, you will NOT be charged the G.S.T. or the P.S.T. on your items. However, you MAY be required to pay the duty on the items. Usually, and remember I am not the tax man, typically you will not have to worry about the duty if your order is less than $250.00. Some customers that have purchased more than $250.00 have not been charged the duty, while some customers that have purchased less than $100.00 have been charged the duty on their order. This seems to be completely random so, although "technically" all should pay the duty, that does not seem to be the case. If you do have to pay the duty, you'll do so with our FedEx shipper, at your end. How fast can I expect my order to be filled? We have most of our soap in stock as we fill orders daily as they are placed. However, you'll need to keep in mind that all of our soaps and facial whips are handmade so if we find ourselves short, it may take a extra day or two to complete the order. When you place your order, we are instantly notified that an order has been placed! We usually go to work on it within the next 24 hours. Our shopping cart will automatically send you an order confirmation of what you selected to the email address you provided when you placed your order. No one has had to wait more than a few days to confirm their order has been filled and shipped. Keep in mind that the shipping may take longer than the process of filling your order! How do I know if an item is in stock and available for purchase? Our shopping cart is very high tech. The cart keeps a running total of what we have made available for sale versus what has been sold. You'll notice that each soap has an actual inventory listing of what is available. That inventory list changes daily, as we make new soap batches and as the soaps are sold. Keep your eye on that inventory, as you'll only be able to purchase what is available. If an item is "Out Of Stock" you will not be able to purchase it. So shop with confidence, cause if your allowed to purchase it - we have it in stock! Do you have a retail or wholesale print catalogue or price list - other than what is found here on the web site? No... We have tried to prepare printable versions of our web site but, our inventory keeps on growing so we would not be able to keep up with the new entries. When you visit our web site you are viewing the most current version of our inventory and pricing structure. Do you participate in local craft shows? Yes! We can be found under our purple and yellow tent. In fact, we now also have two 25' sky flags so just look to the sky to find us. For an up to date list of where we'll be, just click here. Can I purchase your soaps from other retailers? Yes! We have many wholesale - retail accounts. Most are retailers that carry our product. You can click here to find an updated list of retailers that carry our product. You'll find the list of retailers at the bottom of the page. We also sell to distributors that wholesale to other retailers. There are a few distributors that choose not to carry our label. You may see our product on store shelves that do not carry our label but, in fact, they are manufactured and produced by us, right here in Leamington, Ontario. You'll know if you come across our soaps, whether they carry or label or our distributors. Not many companies out there hand make a product quite like ours! I'd like to carry your soaps in our retail store. What is the process and how do I apply for wholesale status? The process is real simple. That's the way we like to do things around here. Just go to our wholesale application page. You can click this link and start filling it out now. Just make sure you have your Registered Business Licence Number for your Province (in Canada) or your State (in the United States). Ontario Registered Business Customers must fill out a P.S.T. exempt form if claiming P.S.T. exemption. We will fax this form to you and we will keep on file. If you already have a web site we'd like to have a look where our soaps will be sold. It's easy and simple to do. Do your product labels disclose all ingredient(s) used in the production of your soaps? Yes, all of our products are registered and approved by Health Canada. Part of the approval process is the full disclosure of the ingredients used in the manufacturing process of our soaps. All ingredients and percentage of ingredients must be approved by Health Canada long before any of our items are sold to the public. To comply with Health Canada, all of our retail and wholesale orders must have ingredient labels placed on the product. Some wholesale companiens will choose to lable under their own design in which case we will disclose the ingredients via email or hard copy. It is then the responsibility of the wholesaler to disclose the ingredient list per Health Canada requirements. One of the easiest ways to avoid all the "red tape" is to purchase our product with the labels already attached! I sent a email to you and no one has responded. Why? Rest assured we answered your email. The question is, where did it go? Make sure to allow email from the Yellow Belly Frog Company. Many of our emails are ending up in your spam folders. Check there first. If you have configured your spam folder to automatically delete email it finds in there, you'll NEVER get an email from us. Too bad... Just make sure to add The Yellow Belly Frog Company and http://www.yellowbellyfrog.com as good mail, not spam mail. On your web site, you say your bevel edge and wrap each soap by hand. Why? We bevel edge each soap so they are ergonomically friendly to your hand. When the soaps are cut from our master loaf, they have a sharp edge that we bevel off with a soft radius. Each one of our soaps is bevel edged by hand. It's time consuming but, the end result is a easy to use bar! We also wrap each soap so they stay fresh until you decide to use them. A few of our customers keep our soaps wrapped up and place them in a lingerie drawer or linen closet, to keep the items freshly scented. Of course we appreciate this but, go ahead and use our soaps! We'll make more... I don't see the fragrance or design style I'd like to purchase. Do you take custom soap orders? Really, you don't see one you like? I guess we can't come up with everything by ourselves... Because we hand make each batch we certainly can make a new soap design just for you! How's that for service? We can make any combination of soap colours and fragrances that you'd like. Perhaps, you'd like to match a soap to your bathroom scheme or your wedding shower, baby shower or party. Get those thinkin' caps on - just let us know what you like. I saw those rubber duckies on your web site. Can you tell me where you get them? Nope! p.s. - just get them from us! They really float when you're done using the soap. I'd like to keep up to date with what's new at your company. How do I do that? There are a couple of ways to keep up to date with what's going on at the Yellow Belly Frog Company. The easiest way is to join our mailing list. We don't sent out emails everyday, so not to worry, we won't abuse your privacy. If you make a purchase from us or apply for wholesale status, you are automatically added to our mailing list. At anytime, you can remove yourself from our mailing list. You can view our blog if you follow this link. Although it's not as colourful as our mailing list emails, it should do the job of keeping you up to date. Finally, if you view our shopping cart's main page, you'll notice an area devoted to new products. Our new products will stay up there for 45 days. Your soaps are so cool! Who comes up with the designs? Thanks for the compliment! We get that all the time. That's why we brand our designer soaps "Body Candy™ Soap". They really are eye candy for your body. We both come up with designs that have become our famous body candy soaps that helped to shape The Yellow Belly Frog Company. Each of these soaps work on our guiding principle - that bathing can be fun, fun, fun. Each of these glycerin soaps is custom made only after we sit down at the drafting table in our studio and come up with an interesting eye appealing design. Once all our sketching is completed we then incorporate the proper fragrances and colour combinations to compliment the design. All of this happens behind the scenes and you are witness to our new product introductions. Enjoy each of these unique designer soaps - as each one is different. It's aromatherapy for your senses. It's eye-candy for your surroundings. Our customers purchase these soaps for one of three reasons... they love the colour combinations, they love the unique fragrance combinations, or they love both! Who comes up with the fun names for your soaps? I guess, like a song writer, sometimes we have the name of the soap before we even design the bar, other times it's the other way around. 5 of our soaps are named after our children. We thought it "cool" to name some of our soaps in honour of our children. A number of the soaps names are a result of the fragrance or essential oil we use in the soap. Sometimes it's the shape of the inserts we design and other times it just might be the wine :)... We keep it fun and interesting. All you need to do is enjoy our efforts! How did you come up with the name "The Yellow Belly Frog Company"? We decided early on that we needed three specific criteria when coming up with our company name... (in order of preference) 1. It had to be easy to remember... 2. It was not to have the word "soap" in it at all... 3. It had to have available both corporate business name and web url, so they matched. We think that our company name is easy to remember and represents us well! p.s. - The Yellow Belly Frog Company was not our first choice - we were going to be called "Purple Moon"... but, in hindsight - we made the right choice! Did I see your company on the popular "Facebook Network"? Yes you did! Just go to http://www.facebook.com/group.php?gid=2382063163 and you can join our web group there as well. p.s. - you'll need to register with facebook before joining our site if your not already a member of facebook.

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